Customer Engagement – POS Kiosk App
Digital Sales Assistant at the Point of Sale:
Through a consultative approach to workflow and customer engagement strategy, Barnstorming Consulting helped Gallagher define and implement an interactive POS kiosk experience, enabling real-time education and confident purchasing directly at the shelf.
In locations where the kiosk was introduced,
in-store purchases rose by 60%, confirming the impact of contextual education on buyer behavior.
Client:
Agricultural Equipment & Animal Management
Industry:
Services Provided:
Workflow Optimization Analysis | Technology Requirements Documentation | Custom App Development & Configuration | QA Testing & Deployment Support | Platform Management & Admin Training
The interactive kiosk led to a 60% increase in in-store purchases at Fleet Farm locations where it was implemented, helping customers make confident buying decisions through access to product selectors, how-to videos, and educational content. The solution delivered a consistent customer experience across 32 stores and was built for easy scaling to support future planograms and retail environments. By reducing purchase hesitation and empowering shoppers at the shelf, Gallagher saw higher conversion rates with minimal staff involvement. Meanwhile, the centralized Commander™ portal allowed for real-time content updates and streamlined management across all locations.
Key Results:
An interactive POS kiosk experience, enabling real-time education and confident purchasing directly at the shelf
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Gallagher sought a scalable, in-store solution to support customers at the point-of-sale who may hesitate to purchase due to lack of familiarity with electric fencing products. With planogram rollouts in Fleet Farm stores, Gallagher needed a way to:
Provide clear, product-specific education at the shelf
Reduce dependency on in-store staff for technical explanation
Enable a templated approach for future retail installations
Minimize barriers to purchase through digital support tools
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Barnstorming Apps created the Fleet Farm App Module, an interactive customer-facing kiosk built on the Command.App platform. This digital ‘virtual assistant’ provided:
A custom-branded user experience integrated with Gallagher’s product ecosystem
Situational navigation to match customer needs with product features
“Attract Mode” looping video to draw attention and increase interaction
Educational product videos, how-to content, and digital catalogs
Automatic relaunch capabilities after power disruption
QA-tested deployment across designated store hardware
The centralized Commander Admin Portal gave Gallagher the tools to update kiosk content, manage installations, and track usage analytics from a single interface.
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The solution delivered a unified, in-store experience that positioned Gallagher’s brand as helpful and knowledgeable - exactly when customers needed it most.
Key impacts included:
Increased customer engagement at the shelf through interactive, self-serve tools
Reduction in abandoned purchases by addressing educational gaps at the point-of-sale
Streamlined deployment across 32 locations with scalable support infrastructure
Template-ready framework for future planogram and retail partnerships
A 60% increase in in-store purchases
Want to equip your in-store customers with the knowledge they need to buy confidently?
Let’s build your interactive POS experience.